Returns and Exchanges
We pride ourselves on the quality of our shoes and accessories and insist that our staff inspect each pair of shoes carefully before packaging and dispatch.
But if for any reason you are not happy with the product, please accept our sincere apologies and send it back with a note and we will either send you a replacement product or refund your money - whichever you prefer. Please refer to procedure below.
If you need to exchange something please call our returns dept. for a returns label and instructions. + 44 (0) 20 8911 0201
We will always refund or exchange your purchase if they are returned in perfect condition within 14 days of receiving them. We will not, as a rule, refund the postage back unless we have made a mistake or you are exchanging and it has been agreed with us.
Note, if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.
Before you return an item
Have you tried it on!
If the heel slips, give the shoe a bend, once worn in, the shoe will develop a natural curve. New shoes are rigid and tend to pull at the heel. You should be able to slip a small finger down the back of the heel.
Trying the shoes on.
Please ensure you try your new shoes on carpet as we cannot accept back soiled, scuffed or worn shoes or worn soles.
How to return your shoes
Eye Footwear .com
223, High Road
ILFORD,ESSEX IG1 1LX (UK)